Now don’t get me wrong I get the necessity of a computerized retail landscape. Hell it would be a logistic nightmare with all the goods coming in from all over the world to make heads or tails of stock and inventory min/max systems without the lowly bar code. The days of the mom and pop corner store where the clerk knew the inventory and price of everything are long gone.
So why is it so darn hard to return an item now days. For example, I was lucky enough this Christmas to come into possession of a new fangled Blu-Ray player. So naturally I would like to play a Blu-Ray Disc on it.
Everyone following so far…
I also happened to get a copy of the latest Star Trek movie, on DVD format, from my Sister under the tree this year. So now that I am safely home and out of prying eyes. I figure Hmmmm, I wonder if I can take this lovely gift and upgrade it to a Blu-Ray edition??
Normally, as it turns out, this would not be a problem. I could just pay the small difference in price and toddle off with the Star Trek Blu-Ray in hand. But not anymore, a series of little horizontal lines stopped me dead in my tracks.
It turns out, after a little detective work, that the DVD copy I got as a gift was purchased in the USA. Because of that little detail, a difference of as it turns out of one number, I could not exchange it here.
Now I could see if I had opened the disk, a return would be out of the question. Obviously I could not then return it as new. But my copy sits on the computer desk beside me, pristine and unopened. All because a little line on the box says that it was not purchased in Canada.
Hmmmph… and I thought that computers were supposed to make our lives easier.
I will leave this one open for discussion, please feel free to grab a cookie and talk amongst the group.
PS: Sis, if your reading this, I think it’s a very thoughtful and perfect gift. You know my taste in movies all to well. It will be enjoyed to the full. :)